Do you have any questions? Check out our Frequently Asked Questions below. If you still need help please contact us
Shipping
How much does shipping cost?
A: Shipping costs are calculated at checkout and are based on the weight and dimensions of your items, as well as your location. Orders over $50 qualify for free standard shipping. We process and ship orders within 1-2 business days.
What shipping carriers do you use?
A: We partner with major shipping carriers including USPS, UPS, and DHL to ensure reliable and efficient delivery of your purchases.
Where do you deliver?
A: We currently ship exclusively within the United States, including Alaska, Hawaii, and U.S. Territories. We're dedicated to getting your order to you no matter where you are located within the country. Stay tuned for updates as we look to expand our shipping destinations in the future.
Tracking & Delivery
When will my order be shipped?
A: Your order will be processed and shipped within 1-2 business days from the time of purchase. As soon as it is on its way, we'll send you a shipping confirmation email with your tracking information.
Can I change my delivery address?
A: You can change your delivery address as long as your order has not been dispatched. Please contact us immediately if you need to update your delivery details. Once an order is shipped, we are unable to redirect it.
How can I track my order?
A: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track the progress of your delivery on the carrier's website.
How do I know if I have received my complete order?
A: You will find a packing slip inside your package, which lists all the items that should be included in your order. Please check the items you've received against this slip. If any item is missing or incorrect, please contact us immediately for assistance.
Return, Refund, Exchange
How do I make a return?
A: To initiate a return or exchange, please visit our Return & Exchange Policy page and follow the instructions provided
What is your return policy?
A: We accept returns within 14 days of the delivery date. Items must be unworn and in their original condition. Please visit our Return & Exchange Policy page for more information.
Who covers the return shipping costs?
A: Customers are responsible for return shipping costs unless the item is defective or if an incorrect item was received.
Can I exchange an item?
A: At this time, we do not offer direct exchanges. You may return your item for a refund and place a new order for the preferred product.
Do I get a full refund when I return an item?
A: Full refunds are issued for the returned items, excluding original shipping charges, unless the item is defective or the wrong product was shipped.
For more detailed information regarding our return and refund policies, please visit our dedicated 'Return & Refund' page
**By purchasing products from Dazzle Diva Jewelry, you agree to all the terms and conditions stated**